CRM officer

Salary £34,592 pa
Hours Full-time (35 hours per week)
Contract Fixed term – 2 years
Location Society Building, London N1
Closing date 9.00, Monday 25 September
Interviews Wednesday 4 October 2017
Reference CO

In this important role, you are responsible for the day-to-day management of our CRM system. You will receive enquiries from members of staff and deal with them in a timely manner. You will help resolve error messages or small changes to the CRM system.

You provide a wide range of training resources to staff to help them better use the system such as classroom sessions or writing online materials and keeping them up-to-date. Assisting the CRM manager on projects that will deliver new features, you will also manage your own projects in line with NCVO priorities.

You are experienced with administrating a CRM system and have excellent communication skills, both written and verbal, explaining technical issues to non-technical members of staff. You work collaboratively and cooperate with staff across the whole organisation including senior management.

You work well under pressure and can manage multiple projects in a fast-paced, deadline-driven environment.  You have an understanding of charities and the voluntary sector.

Job information

How to apply

Please complete both parts of the application, quoting the reference CO, and email to This email address is being protected from spambots. You need JavaScript enabled to view it.:

If you have any queries regarding our vacancies or experience any issues downloading or submitting your application form, please email HR or phone us on 020 7520 2537 (24-hour voicemail).

About NCVO

Each day, millions of people make a difference to the causes they believe in through voluntary organisations and volunteering.

This thriving voluntary sector and volunteer movement are essential for a better society – especially in times of challenge and change.

That's why, inspired and empowered by our 13,000 members, NCVO champions the voluntary sector and volunteering. We do this by connecting, representing and supporting voluntary organisations, from the smallest community groups to the largest charities.

NCVO is an equal opportunities employer and we welcome applications from everyone.
Charity No. 225922.

Benefits for NCVO employees

NCVO offers attractive benefits including: 25 days’ annual leave and the option to purchase up to five more days each year, subsidised gym membership, season ticket loan, flexible working including opportunities to work from home/off-site, generous contributions to a stakeholder pension scheme and training and development opportunities. We are located a short walk from London King’s Cross station in a modern building, overlooking Regent’s canal.

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