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Volunteering Information Sheets: Problem solving

Author: NCVO
Publication date: 01-11-2014
Edition: 2
ISBN: Vol. res 09
Publisher: NCVO
Number of pages: 12
Format: PDF
NCVO Members Only: NCVO Member Only
Volunteering Information Sheets: Problem solving

While the involvement of volunteers is by and large a positive experience for everyone involved, sometimes things can go wrong.

This Information Sheet explains why it's good practice to have a problem solving procedure in place, to deal with issues and complaints raised either by or about volunteers.

It covers the following areas.

  • Why have a problem solving procedure?
  • Good practice
  • What to do if a volunteer makes a complaint
  • What to do if someone complains about a volunteer
  • Conducting a 'volunteer exit' meeting
  • Some general points to remember

In the case of small groups and organisations, it's probably unnecessary to put in place a detailed problem solving procedure. However, issues can still arise so it's useful to have a clear way of dealing with them.


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