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Some important news about PQASSO

Public trust in charities is an important concern for many in the voluntary sector. At NCVO, we agree. We want to make it easier for people to place their trust in charities. Achieving a recognisable quality mark is an important part of demonstrating high standards, and reassures the public that charities are well run, accountable and transparent.

Because we want to make a clearer link between high standards and trustworthiness, we are renaming PQASSO to Trusted Charity. Our message to the public will be that Trusted Charities have shown they hold high standards which NCVO have independently assessed. Commissioners are just as keen to know who they can be confident in working with, and we think this is a message that will resonate with them too. 

What is happening and when

  • Change of name from PQASSO to Trusted Charity – December 2018
  • Launch of a new free online tool ‘Trusted Charity Essentials’ – helping you to understand how to improve the governance and management of your organisation –  Autumn 2019
  • Trusted Charity to be accredited – early 2019

What this means for your organisation

  • Going forward, the Trusted Charity Mark will only be available to registered charities.
  • If you are already undertaking an assessment for the PQASSO Quality Mark you will be able to continue and be awarded the PQASSO Quality Mark. You will then hold that mark until its expiry.
  • In the same fashion, non-charity current achievers can continue using PQASSO Quality Mark until their award expires (three years after it has first been awarded.)
  • Charity organisations who have been awarded the PQASSO Quality Mark since 1 June 2018 will have the option to have their certificate upgraded to the new branding for the Trusted Charity Mark.
  • The content of PQASSO 4th edition will not change, nor the process as currently carried out.

Further ahead

We want Trusted Charity to be part of a broader initiative to show the public and our partners that they can be confident when working with you. We know that getting the quality mark endorsed by the UK’s accreditation service and changing its name are not going to increase peoples' trust in charities on their own. Neither will they make commissioners less cautious when it comes to working with charities.

So in the coming months we’ll talking more about how charity leaders like you are putting in place effective governance and management.

  • We’ll argue that quality standards like Trusted Charity send a message to the public that this is an organisation you can support with confidence.
  • We’ll be talking to the public about how the Trusted Charity mark fits with other measures, including our new ethical principles for charities, to give them confidence in supporting your charity.
  • We’ll be talking more to commissioners about how Trusted Charity fits with measures such as greater use of the social value act.

Contact the Trusted Charity team

Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone 0207 520 3187


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