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What does good volunteer management look like and how do you put this into practice? Good practice in volunteer management is key to unlocking the potential of volunteering in your organisation. Based on NCVO’s UK wide quality standard, Investing in Volunteers, this course provides an introduction to the key principles of good practice in volunteer management and how to apply them to your organisation.

Date 26 June 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London

Do you want to strengthen governance, better manage risk, deliver better services for users, improve operating practices and better demonstrate outcomes in your voluntary sector organisation? Then join us at our workshop to find out more about how PQASSO can help you do this.

Date 28 June 2017
Time 10.00–12.00
Location NCVO Conference Suite, London N1 9RL

If you are interested in what makes a good working relationship between trustees and staff then NCVO's trustee training course is ideal for you.

Date 30 June 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London N1

What is your legal position as an organisation that involves volunteers? How do you ensure that you are supporting and developing volunteers while avoiding the risk of creating contracts and falling foul of employment law? This course will enable you to understand volunteering and the law in relation to issues such as safeguarding, data protection, health and safety, equality and diversity, insurance, and benefits.

Date 3 July 2017
Time 09.30–16.30
Location NCVO Conference Suite, London N1

An election means that there will be a new parliament that will need to quickly get to grips with legislating for Brexit and pushing forward the new government’s agenda, so it will be important for charities to understand the full range of ways to influence through parliament. This course aims to help charities navigate the political environment or refresh their knowledge of parliamentary processes and procedures – essential if your organisation is looking to make an impact in Westminster.

Date 3 July 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London N1

Supporting volunteers is a valued and essential part of a manager or co-ordinator’s role, and a significant contributory factor to the success and long term sustainability of any mentoring or befriending project. This interactive and practical training will cover the essential supervision principles, skills and techniques for facilitating effective enabling conversations with individuals and groups.

Date 4 July 2017
Time 09.00–16.30
Location Voluntary Action Islington, London

This free webinar will explore the information and trends from the 2017 UK Civil Society Almanac, published in May. The webinar will be presented by Jack Egan, who works in NCVO’s research team and Michael Birtwistle, who leads NCVO’s policy work on public services.

Date 5 July 2017
Time 15:00 - 15:45

This two day practical project management course will give you the principles and practical tools to manage your project more efficiently and successfully.

Date 12 and 13 July 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London

This two-day course will give you a comprehensive and practical grounding in monitoring and evaluation. You will learn how to define and measure outcomes and also develop your own monitoring and evaluation framework, which you can start using straight away.

Date 13 - 14 July 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

This course is designed for those who support the governance function of their organisation. The content includes: the context of the sector, supporting trustees to meet their duties, the role of the board secretary, improving structures, processes and meetings as well as supporting board reviews and performance.

Date 14 July 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London, N1

A theory of change can help you plan new work, communicate the purpose of what you do to trustees, funders, donors and users, and decide what information to collect for evaluation. On this course you will learn about what theory of change is and how you can develop one to suit your organisation’s needs. Working with others, you’ll start building your own theory of change for a project, programme or your organisation. The course will also explore how theory of change can be used to develop your evaluation plans.  

Date 17 July 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

This course provides a step-by-step guide to successfully implementing PQASSO. You will leave the course with a good understanding of PQASSO and the self-assessment process as well as a comprehensive plan of how to implement quality within your organisation. There will also be the opportunity to consider the next steps for your organisation if you decide to apply for the PQASSO Quality Mark.

Date 17–18 July 2017
Time 09.45–16.30
Location NCVO, 8 All Saints Street, London, N1 9RL

Meet your fundraising goals more effectively, and more sustainably. NCVO’s Certificate in Sustainable Funding Strategies course, accredited by the Open College Network, supports individuals to take a fresh look at how they can build a secure future for their organisations.

Dates 18–19 July and 8 September 2017
Location NCVO Conference Suite, London

Read more: Certificate in Sustainable Funding Strategies

When you write a funding application, how often are you successful? Your time is precious and good funding opportunities few, so make sure every application is as strong as possible Come and learn with NCVO consultants how to make your bid stand out.

Date 14 July 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London, N1

This course will give you the knowledge and practical understanding to collect the best possible outcome and impact data for your organisation. You will learn more about how to use a range of methods and tools, including questionnaires, interviews, focus groups, participatory and creative methods and different ‘off the shelf’ tools

Date 27 July 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

If you are interested in what makes a good working relationship between trustees and staff then NCVO's trustee training course is ideal for you.

Date 27 July 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London N1

This practical and fast-paced course will give you the skills to make the most of your data, and deliver compelling and useful outcome and impact reports. You will learn how to go about analysing different types of data, best practice for using statistics, quotes and case examples, and will learn how to structure and write an effective report. You will also leave with the skills to make sure your report is relevant and used.

Date 28 July 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

In 2018, new regulations come into force intended to give individuals greater control over how organisations use their data. The General Data Protection Regulation (GDPR) will affect how charities work with data and look after this valuable information. The new laws are more detailed and carry the potential for hefty financial penalties. We recommend you plan for this now. This course will be your first step toward becoming GDPR compliant.

Date 28 July 2017
Time 09.00 - 16.30
Location NCVO Conference Suite, London

Coaching is an essential skillset for any manager, leader or team supervisor who wants to become better at engaging, influencing and supporting others. A coaching approach gives managers and leaders a highly effective toolkit they can use to develop a more empowered and motivated workforce.

This training provides a very practical introduction to the main coaching skills and techniques, in a supportive environment, to enable you to hold a coaching style conversation in confidence straightaway.

Date 5 September 2017
Time 09:00–16:30
Location NCVO Conference Suite, London

This conference is for campaigns, public affairs, policy and media professionals from the voluntary sector. Join us at the major campaigning event of the year to learn practical skills, share knowledge and expand your network.

Date 7 September 2017
Time 09.00–17.00
Location NCVO Conference Suite, London

This is the leading UK-based interdisciplinary research conference for academics, policy makers and practitioners with an interest in voluntary organisations and volunteering. It is an opportunity to share research and network across different contexts, countries and different parts of the UK.

Dates 7-8 September 2017
Location Nottingham Conference Centre, Nottingham

This course will give you a comprehensive and practical grounding in monitoring and evaluation. You will learn how to define and measure outcomes and also begin to develop your own monitoring and evaluation framework, which you can start using straight away.

Date 7 September 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

This half day workshop will show you what’s involved in achieving the Approved Provider Standard, NCVO’s specialist quality standard for mentoring and befriending projects.  It will explore what is required by you during the self-assessment process and what takes place during the assessment visit. You will also have the opportunity to hear from a practitioner who has gone through the accreditation process successfully.

Date 12 September 2017
Time 09.30 (starts 10.00) - 13.00 
Location LGBT Foundation, Manchester

This two day practical project management course will give you the principles and practical tools to manage your project more efficiently and successfully.

Date 13 and 14 September 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London

This one-day course will help you to move from completing the PQASSO self-assessment process in your organisation to achieving the PQASSO quality mark.

Date 13 September 2017
Time 10.00–16.00
Location NCVO Conference Suite, London N1

How do you ensure that your mentoring or befriending service is developed in line with good practice? Based on our Approved Provider Standard (APS), NCVO's specialist quality standard for mentoring or befriending projects, this course will give you practical guidance on how to set up and manage a safe and effective mentoring/peer mentoring or befriending programme.

This course, part A, will link to requirements 1-5. The follow on course, part B, will focus on requirements 6-10.

Date 20 September 2017
Time 10.00 - 16.00
Location NCVO Conference Suite, London N1

Does your money make a difference?

This course is designed for trusts, foundations and commissioners who provide funding to organisations and want to become better at assessing the outcomes and impact of the projects they fund. The course will enable you to put in place an outcomes and impact-focused system to demonstrate the effectiveness of your funding.

Date 20 September 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

How do you ensure that your mentoring or befriending service is developed in line with good practice? Based on our Approved Provider Standard (APS), NCVO's specialist quality standard for mentoring or befriending projects, this course will give you practical guidance on how to set up and manage a safe and effective mentoring/peer mentoring or befriending programme.

This course, part B, will link to requirements 6-10. It is a follow on from Part A which will focus on requirements 1-5.

Date 21 September 2017
Time 10.00 - 16.00
Location NCVO Conference Suite, London N1

This practical course aims to help delegates work together and use the new Code of Good Governance to apply the principles to real life scenarios that actual boards are facing.

Date 22 September 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London

If you are managing mobilisation campaigns and uncertain if you have everything covered, this is the training for you. The course will provide a framework for planning online mobilisation. It will also suggest approaches for putting this knowledge into practice through individual and group work.

Date 22 September 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London N1

This course provides a step-by-step guide to successfully implementing PQASSO. You will leave the course with a good understanding of PQASSO and the self-assessment process as well as a comprehensive plan of how to implement quality within your organisation. There will also be the opportunity to consider the next steps for your organisation if you decide to apply for the PQASSO Quality Mark.

Date 26–27 September 2017
Time 09.45–16.30
Location Cardiff and Vale College, City Centre Campus, Dumballs Road, CF10 5FE

If you're interested in what makes a good charity with a well-led strategy process then NCVO's Strategy for growth and development course is ideal for you.

Date 28 - 29 September 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London N1

In 2018, new regulations come into force intended to give individuals greater control over how organisations use their data. The General Data Protection Regulation (GDPR) will affect how charities work with data and look after this valuable information. The new laws are more detailed and carry the potential for hefty financial penalties. We recommend you plan for this now. This course will be your first step toward becoming GDPR compliant.

Date 28 September 2017
Time 09.00 - 16.30
Location LGBT Foundation, Manchester

This course will give you a comprehensive and practical grounding in monitoring and evaluation. You will learn how to define and measure outcomes and also begin to develop your own monitoring and evaluation framework, which you can start using straight away.

Date 2 October 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

If you are interested in what makes a good working relationship between trustees and staff then NCVO's trustee training course is ideal for you.

Date 6 October 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London N1

Are you confident in your general project management skills but looking to strengthen your expertise in delivering successful projects? This intensive one-day course moves beyond the ‘basics’ and goes deeper into a range of dynamic project management techniques and smarter principles, in a specific charity context.

Date 12 October 2017
Time 09.30–16.30
Location NCVO Conference Suite, London N1

A theory of change can help you plan new work, communicate the purpose of what you do to trustees, funders, donors and users, and decide what information to collect for evaluation. On this course you will learn about what theory of change is and how you can develop one to suit your organisation’s needs. Working with others, you’ll start building your own theory of change for a project, programme or your organisation. The course will also explore how theory of change can be used to develop your evaluation plans.

Date 12 October 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

What does good volunteer management look like and how do you put this into practice? Good practice in volunteer management is key to unlocking the potential of volunteering in your organisation. Based on NCVO’s UK wide quality standard, Investing in Volunteers, this course provides an introduction to the key principles of good practice in volunteer management and how to apply them to your organisation.

Date 13 October 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London

As a charity leader or trustee, an understanding of finance, financial management, corporate and management metrics and reporting are essential in carrying out your role and exercising 'good' governance. This introductory session will provide you with increased confidence and greater ability to review and assess financial information, improving your ability to monitor resources, articulate impact and make better decisions.

Date 20 October 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London

This course will give you the knowledge and practical understanding to collect the best possible outcome and impact data for your organisation. You will learn more about how to use a range of methods and tools, including questionnaires, interviews, focus groups, participatory and creative methods and different ‘off the shelf’ tools

Date 24 October 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

This practical and fast-paced course will give you the skills to make the most of your data, and deliver compelling and useful outcome and impact reports. You will learn how to go about analysing different types of data, best practice for using statistics, quotes and case examples, and will learn how to structure and write an effective report. You will also leave with the skills to make sure your report is relevant and used.

Date 25 October 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

Do you want to strengthen governance, better manage risk, deliver better services for users, improve operating practices and better demonstrate outcomes in your voluntary sector organisation? Then join us at our workshop to find out more about how PQASSO can help you do this.

Date 30 October 2017
Time 14.15–16.15
Location NCVO Conference Suite, London N1 9RL

What sort of conversations take place in a mentoring or befriending relationship? This course is intended to help you experience or refresh your understanding of the essential skills and techniques that underpin successful mentoring and befriending relationships. It is a highly interactive day designed to build skills and knowledge, and boost your confidence.

Date 31 October 2017
Time 09.00–16.30
Location Voluntary Action Islington, London

Learn how to make a greater impact with your campaigning with this training course from the NCVO. Hear from the experts how to create change and have a greater impact with your campaigns.

Start date 31 October 2017
Finish date 20 March 2018
Location NCVO Conference Suite, London

Read more: Certificate in Campaigning

We all know that volunteers make a difference but how can you prove it? The Volunteering Impact Assessment Toolkit (VIAT) produced by the Institute for Volunteering Research (IVR) and NCVO can help you measure and demonstrate the impact of volunteering. This event aims to equip you with the skills and confidence to use the toolkit in your own organisation.

Date 1 November 2017
Time 09.30 - 16.30
Location NCVO Conference Suite

This course provides a step-by-step guide to successfully implementing PQASSO. You will leave the course with a good understanding of PQASSO and the self-assessment process as well as a comprehensive plan of how to implement quality within your organisation. There will also be the opportunity to consider the next steps for your organisation if you decide to apply for the PQASSO Quality Mark.

Date 1–2 November 2017
Time 09.45–16.30
Location NCVO, 8 All Saints Street, London, N1 9RL

This half day workshop will show you what’s involved in achieving the Approved Provider Standard, NCVO’s specialist quality standard for mentoring and befriending projects.  It will explore what is required by you during the self-assessment process and what takes place during the assessment visit. You will also have the opportunity to hear from a practitioner who has gone through the accreditation process successfully.

Date 2 November 2017
Time 09.30 (starts 10.00) - 13.00 
Location VAI London

Supporting volunteers is a valued and essential part of a manager or coordinator’s role, and a significant contributory factor to the success and long term sustainability of any mentoring or befriending project. This interactive and practical training will cover the essential supervision principles, skills and techniques for facilitating effective enabling conversations with individuals and groups.

Date 9 November 2017
Time 09.00–16.30
Location LGBT Foundation, Manchester

Join 400 colleagues from across the sector at the leading annual event for trustees. Join us as we explore what good governance looks like for modern charities.

Date 14 November 2017
Time 09.30–16.45
Location The Brewery, London

Good governance is at the heart of PQASSO. Reviewing your governance in line with the PQASSO standard will require you to assess how well your organisation is governed, improve the effectiveness of the board, and ensure that you fulfil all your legal and regulatory duties and ensure that your organisation operates in line with your mission and values.

Date 15 November 2017
Time 14.15—16.15
Location NCVO Conference Suite, London N1

In 2018, new regulations come into force intended to give individuals greater control over how organisations use their data. The General Data Protection Regulation (GDPR) will affect how charities work with data and look after this valuable information. The new laws are more detailed and carry the potential for hefty financial penalties. We recommend you plan for this now. This course will be your first step toward becoming GDPR compliant.

Date 17 November 2017
Time 09.00 - 16.30
Location NCVO Conference Suite, London

Charity leadership in the 2020s is NCVO’s programme for the next generation of non-profit leaders.

The course was facilitated with knowledge, confidence and sensitivity. A truly brilliant opportunity for all attending - to examine in depth the characteristics, skills and processes needed for successful leadership in our sector. A fantastic group experience too.

– Course delegate 2016

There will be a 'getting to know you' webinar on Thursday 19 October from 13.00–14.30.

Date 26–28 November 2017 and 22 March 2018
Location Royal Foundation of St Katherine, Limehouse

This course will give you a comprehensive and practical grounding in monitoring and evaluation. You will learn how to define and measure outcomes and also begin to develop your own monitoring and evaluation framework, which you can start using straight away.

Date 22 November 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

This two-day course will give you a comprehensive and practical grounding in monitoring and evaluation. You will learn how to define and measure outcomes and also develop your own monitoring and evaluation framework, which you can start using straight away.

Date 28 - 29 November 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

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