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Coaching is an essential skillset for any manager, leader or team supervisor who wants to become better at engaging, influencing and supporting others. A coaching approach gives managers and leaders a highly effective toolkit they can use to develop a more empowered and motivated workforce.

This training provides a very practical introduction to the main coaching skills and techniques, in a supportive environment, to enable you to hold a coaching style conversation in confidence straightaway.

Date 5 September 2017
Time 09:00–16:30
Location NCVO Conference Suite, London

This conference is for campaigns, public affairs, policy and media professionals from the voluntary sector. Join us at the major campaigning event of the year to learn practical skills, share knowledge and expand your network.

Date 7 September 2017
Time 09.00–17.00
Location NCVO Conference Suite, London

This is the leading UK-based interdisciplinary research conference for academics, policy makers and practitioners with an interest in voluntary organisations and volunteering. It is an opportunity to share research and network across different contexts, countries and different parts of the UK.

Dates 7-8 September 2017
Location Nottingham Conference Centre, Nottingham

This course will give you a comprehensive and practical grounding in monitoring and evaluation. You will learn how to define and measure outcomes and also begin to develop your own monitoring and evaluation framework, which you can start using straight away.

Date 7 September 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

This one day course will help you to move from completing the PQASSO self-assessment process in your organisation to achieving the PQASSO Quality Mark.

Date 12 September 2017
Time 10.00–15.30
Location Colwyn Bay Cricket Club, 77 Penrhyn Avenue, Colwyn Bay LL28 4LR

This half day workshop will show you what’s involved in achieving the Approved Provider Standard, NCVO’s specialist quality standard for mentoring and befriending projects.  It will explore what is required by you during the self-assessment process and what takes place during the assessment visit. You will also have the opportunity to hear from a practitioner who has gone through the accreditation process successfully.

Date 12 September 2017
Time 09.30 (starts 10.00) - 13.00 
Location LGBT Foundation, Manchester

This two day practical project management course will give you the principles and practical tools to manage your project more efficiently and successfully.

Date 13 and 14 September 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London

This one-day course will help you to move from completing the PQASSO self-assessment process in your organisation to achieving the PQASSO quality mark.

Date 13 September 2017
Time 10.00–16.00
Location NCVO Conference Suite, London N1

This one day course will help you to move from completing the PQASSO self-assessment process in your organisation to achieving the PQASSO Quality Mark.

Date 19 September 2017
Time 10.00–15.30
Location CAVS, The Mount, 18 Queen Street, Carmarthen, SA31 1JT

How do you ensure that your mentoring or befriending service is developed in line with good practice? Based on our Approved Provider Standard (APS), NCVO's specialist quality standard for mentoring or befriending projects, this course will give you practical guidance on how to set up and manage a safe and effective mentoring/peer mentoring or befriending programme.

This course, part A, will link to requirements 1-5. The follow on course, part B, will focus on requirements 6-10.

Date 20 September 2017
Time 10.00 - 16.00
Location NCVO Conference Suite, London N1

Does your money make a difference?

This course is designed for trusts, foundations and commissioners who provide funding to organisations and want to become better at assessing the outcomes and impact of the projects they fund. The course will enable you to put in place an outcomes and impact-focused system to demonstrate the effectiveness of your funding.

Date 20 September 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

How do you ensure that your mentoring or befriending service is developed in line with good practice? Based on our Approved Provider Standard (APS), NCVO's specialist quality standard for mentoring or befriending projects, this course will give you practical guidance on how to set up and manage a safe and effective mentoring/peer mentoring or befriending programme.

This course, part B, will link to requirements 6-10. It is a follow on from Part A which will focus on requirements 1-5.

Date 21 September 2017
Time 10.00 - 16.00
Location NCVO Conference Suite, London N1

A new Charity Governance Code was published in July 2017 which is endorsed by the Charity Commission. This practical course will help you to embed the principles set out in the Charity Governance Code in your organisation. It explores effective systems and processes but also the importance of behaviours as a driver of  good governance. The course will look at how to achieve a strategic focus and productive relationships between board members, staff and volunteers.

Date 22 September 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London

If you are managing mobilisation campaigns and uncertain if you have everything covered, this is the training for you. The course will provide a framework for planning online mobilisation. It will also suggest approaches for putting this knowledge into practice through individual and group work.

Date 22 September 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London N1

This course provides a step-by-step guide to successfully implementing PQASSO. You will leave the course with a good understanding of PQASSO and the self-assessment process as well as a comprehensive plan of how to implement quality within your organisation. There will also be the opportunity to consider the next steps for your organisation if you decide to apply for the PQASSO Quality Mark.

Date 26–27 September 2017
Time 09.45–16.30
Location Cardiff and Vale College, City Centre Campus, Dumballs Road, CF10 5FE

If you're interested in what makes a good charity with a well-led strategy process then NCVO's Strategy for growth and development course is ideal for you.

Date 28 - 29 September 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London N1

In 2018, new regulations come into force intended to give individuals greater control over how organisations use their data. The General Data Protection Regulation (GDPR) will affect how charities work with data and look after this valuable information. The new laws are more detailed and carry the potential for hefty financial penalties. We recommend you plan for this now. This course will be your first step toward becoming GDPR compliant.

Date 28 September 2017
Time 09.00 - 16.30
Location LGBT Foundation, Manchester

This course will give you a comprehensive and practical grounding in monitoring and evaluation. You will learn how to define and measure outcomes and also begin to develop your own monitoring and evaluation framework, which you can start using straight away.

Date 2 October 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

This course uses established tools and draws on real-life experience of developing fundraised income to give you the confidence and skills you need to develop new income for your organisation. You will look at the income spectrum (pdf, 1.2MB), capacity building issues to deliver sustainable income and immediate actions that you can take to get your funding back on track in the immediate term.

Date 3 October 2017
Time 09.30 - 16.30
Location Sheffield, venue TBC

If you are interested in what makes a good working relationship between trustees and staff then NCVO's trustee training course is ideal for you.

Date 6 October 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London N1

In 2018, new regulations come into force intended to give individuals greater control over how organisations use their data. The General Data Protection Regulation (GDPR) will affect how charities work with data and look after this valuable information. The new laws are more detailed and carry the potential for hefty financial penalties. We recommend you plan for this now. This course will be your first step toward becoming GDPR compliant.

Date 6 October 2017
Time 09.00 - 16.30
Location NCVO Conference Suite, London

This course uses established tools and draws on real-life experience of developing fundraised income to give you the confidence and skills you need to develop new income for your organisation. You will look at the income spectrum (pdf, 1.2MB), capacity building issues to deliver sustainable income and immediate actions that you can take to get your funding back on track in the immediate term.

Date 11 October 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London N1

Are you confident in your general project management skills but looking to strengthen your expertise in delivering successful projects? This intensive one-day course moves beyond the ‘basics’ and goes deeper into a range of dynamic project management techniques and smarter principles, in a specific charity context.

Date 12 October 2017
Time 09.30–16.30
Location NCVO Conference Suite, London N1

A theory of change can help you plan new work, communicate the purpose of what you do to trustees, funders, donors and users, and decide what information to collect for evaluation. On this course you will learn about what theory of change is and how you can develop one to suit your organisation’s needs. Working with others, you’ll start building your own theory of change for a project, programme or your organisation. The course will also explore how theory of change can be used to develop your evaluation plans.

Date 12 October 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

What does good volunteer management look like and how do you put this into practice? Good practice in volunteer management is key to unlocking the potential of volunteering in your organisation. Based on NCVO’s UK wide quality standard, Investing in Volunteers, this course provides an introduction to the key principles of good practice in volunteer management and how to apply them to your organisation.

Date 13 October 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London

As a charity leader or trustee, an understanding of finance, financial management, corporate and management metrics and reporting are essential in carrying out your role and exercising 'good' governance. This introductory session will provide you with increased confidence and greater ability to review and assess financial information, improving your ability to monitor resources, articulate impact and make better decisions.

Date 20 October 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London

In 2018, new regulations come into force intended to give individuals greater control over how organisations use their data. The General Data Protection Regulation (GDPR) will affect how charities work with data and look after this valuable information. The new laws are more detailed and carry the potential for hefty financial penalties. We recommend you plan for this now. This course will be your first step toward becoming GDPR compliant.

Date 20 October 2017
Time 09.00 - 16.30
Location Hamilton House, Bristol

Book online now

This interactive course will help you understand and implement your data processing in terms of storage, access, what you do if there is a data breach and training your staff.

By the end of the day you will have:

  • a full understanding of the principles and conditions of data processing and data subject rights under GDPR
  • used practical tools to ensure your organisation complies with Data Protection legislation
  • discussed the role and responsibility of your data controller, information asset owners and SIRO
  • looked at subject access requests and how to deal with them, consent and other conditions for processing, international transfers of data and how to protect your data when using third party suppliers such as printers
  • understood how to identify risk in your organisation.

Where?

Bristol - venue to be confirmed.

Who should attend?

Whatever type of organisation you may be, if you process personal data you will need to be GDPR compliant. This would include anyone within an organisation that handles or processes the personal data of staff, service users, beneficiaries, volunteers, customers, members and supporters. If you process special category data such as health, sexual orientation and religious beliefs or children's data this course will help to guide you through your extra responsibilities you have under the new legislation.

This course will also be suitable for individuals that procure services from third parties where personal data is shared.

I came here knowing very little about GDPR. I now feel confident to share what I have learnt today with my colleagues.

– ECHO

Clear, concise and sufficiently detailed for an introduction. Pointed me to additional resources as required and fantastic knowledge from the trainer who was happy to address questions. A very informative and interesting day.

– Solent Mind

The content matter was well thought out, clear and concise. All aspects of what I was looking to find out about were covered.

– KCLSU

Who runs it?

Mark Burnett is an NCVO associate and a fully qualified Data Protection Officer. He is an experienced fundraiser and marketer and can offer a unique insight into how GDPR will impact on the voluntary sector. He is Head of Privacy at ClearComm which is part of the Kingston Smith group as well as a Committee member, treasurer and recognised Trainer for the IoF South East and London regions.

Book a place  

Our pricing structure is based on your organisation’s gross annual income. We also offer a 30% discount for NCVO members.

Can't make this date?

The next course will run in Birmingham on 3 November, London on 15 December,   

For information on upcoming courses, please This email address is being protected from spambots. You need JavaScript enabled to view it..

Contact us

If you have any questions, please This email address is being protected from spambots. You need JavaScript enabled to view it. or call 020 7520 2587

Would you like to run this training for your organisation?

We offer bespoke and in-house training on a range of topics, including governance and leadership, sustainable funding and strategy development. For more information please complete our online contact form.

 

This course will give you the knowledge and practical understanding to collect the best possible outcome and impact data for your organisation. You will learn more about how to use a range of methods and tools, including questionnaires, interviews, focus groups, participatory and creative methods and different ‘off the shelf’ tools

Date 24 October 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

This practical and fast-paced course will give you the skills to make the most of your data, and deliver compelling and useful outcome and impact reports. You will learn how to go about analysing different types of data, best practice for using statistics, quotes and case examples, and will learn how to structure and write an effective report. You will also leave with the skills to make sure your report is relevant and used.

Date 25 October 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

Do you want to strengthen governance, better manage risk, deliver better services for users, improve operating practices and better demonstrate outcomes in your voluntary sector organisation? Then join us at our workshop to find out more about how PQASSO can help you do this.

Date 30 October 2017
Time 14.15–16.15
Location NCVO Conference Suite, London N1 9RL

What sort of conversations take place in a mentoring or befriending relationship? This course is intended to help you experience or refresh your understanding of the essential skills and techniques that underpin successful mentoring and befriending relationships. It is a highly interactive day designed to build skills and knowledge, and boost your confidence.

Date 31 October 2017
Time 09.00–16.30
Location NCVO Conference Suite, London N1 9RL

Learn how to make a greater impact with your campaigning with this training course from the NCVO. Hear from the experts how to create change and have a greater impact with your campaigns.

Start date 31 October 2017
Finish date 20 March 2018
Location NCVO Conference Suite, London

Read more: Certificate in Campaigning

We all know that volunteers make a difference but how can you prove it? The Volunteering Impact Assessment Toolkit (VIAT) produced by the Institute for Volunteering Research (IVR) and NCVO can help you measure and demonstrate the impact of volunteering. This event aims to equip you with the skills and confidence to use the toolkit in your own organisation.

Date 1 November 2017
Time 09.30 - 16.30
Location NCVO Conference Suite

This course provides a step-by-step guide to successfully implementing PQASSO. You will leave the course with a good understanding of PQASSO and the self-assessment process as well as a comprehensive plan of how to implement quality within your organisation. There will also be the opportunity to consider the next steps for your organisation if you decide to apply for the PQASSO Quality Mark.

Date 1–2 November 2017
Time 09.45–16.30
Location NCVO, 8 All Saints Street, London, N1 9RL

This two day practical project management course will give you the principles and practical tools to manage your project more efficiently and successfully.

Date 2 and 3 November 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London

In 2018, new regulations come into force intended to give individuals greater control over how organisations use their data. The General Data Protection Regulation (GDPR) will affect how charities work with data and look after this valuable information. The new laws are more detailed and carry the potential for hefty financial penalties. We recommend you plan for this now. This course will be your first step toward becoming GDPR compliant.

Date 3 November 2017
Time 09.00 - 16.30
Location BVSC, Birmingham B5 6DR

Supporting volunteers is a valued and essential part of a manager or coordinator’s role, and a significant contributory factor to the success and long term sustainability of any mentoring or befriending project. This interactive and practical training will cover the essential supervision principles, skills and techniques for facilitating effective enabling conversations with individuals and groups.

Date 9 November 2017
Time 09.00–16.30
Location LGBT Foundation, Manchester

This one-day course will help parliamentary, policy and campaigns staff develop strategies to engage with select committees, maximise the impact of their written submissions, and practical support in how to prepare senior colleagues to give oral evidence.

Date 10 November 2017
Time 09.30–16.30
Location NCVO Conference Suite, London N1

Join 400 colleagues from across the sector at the leading annual event for trustees. Join us as we explore what good governance looks like for modern charities.

Date 14 November 2017
Time 09.30–16.45
Location The Brewery, London

Good governance is at the heart of PQASSO. Reviewing your governance in line with the PQASSO standard will require you to assess how well your organisation is governed, improve the effectiveness of the board, and ensure that you fulfil all your legal and regulatory duties and ensure that your organisation operates in line with your mission and values.

Date 15 November 2017
Time 14.15—16.15
Location NCVO Conference Suite, London N1

In 2018, new regulations come into force intended to give individuals greater control over how organisations use their data. The General Data Protection Regulation (GDPR) will affect how charities work with data and look after this valuable information. The new laws are more detailed and carry the potential for hefty financial penalties. We recommend you plan for this now. This course will be your first step toward becoming GDPR compliant.

Date 17 November 2017
Time 09.00 - 16.30
Location NCVO Conference Suite, London

This course will give you a comprehensive and practical grounding in monitoring and evaluation. You will learn how to define and measure outcomes and also begin to develop your own monitoring and evaluation framework, which you can start using straight away.

Date 22 November 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

What is your legal position as an organisation that involves volunteers? How do you ensure that you are supporting and developing volunteers while avoiding the risk of creating contracts and falling foul of employment law? This course will enable you to understand volunteering and the law in relation to issues such as safeguarding, data protection, health and safety, equality and diversity, insurance, and benefits.

Date 24 November 2017
Time 09.30–16.30
Location NCVO Conference Suite, London N1

Charity leadership in the 2020s is NCVO’s programme for the next generation of non-profit leaders.

The course was fantastic. It is without doubt the most enjoyable, exhausting and truly motivational courses I have been on. I feel the learning and network will continue to contibure to my development for a long time to come. The Scouts Association
The course was facilitated with knowledge, confidence and sensitivity. A truly brilliant opportunity for all attending - to examine in depth the characteristics, skills and processes needed for successful leadership in our sector. A fantastic group experience too. Cohort 1 delegate 2016

There will be a 'getting to know you' webinar on Tuesday 5 December 2017 from 13.00–14.30.

Date 21-23 January 2018 and 8 June 2018
Location Royal Foundation of St Katherine, Limehouse, London

This two-day course will give you a comprehensive and practical grounding in monitoring and evaluation. You will learn how to define and measure outcomes and also develop your own monitoring and evaluation framework, which you can start using straight away.

Date 28 - 29 November 2017
Time 9.45 - 16.30
Location NCVO Conference Suite, London N1

This half day workshop will show you what’s involved in achieving the Approved Provider Standard, NCVO’s specialist quality standard for mentoring and befriending projects.  It will explore what is required by you during the self-assessment process and what takes place during the assessment visit. You will also have the opportunity to hear from a practitioner who has gone through the accreditation process successfully.

Date 28 November 2017
Time 12.30 - 16.00 
Location VAI London

When you write a funding application, how often are you successful? Your time is precious and good funding opportunities few, so make sure every application is as strong as possible Come and learn with NCVO consultants how to make your bid stand out.

Date 1 December 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London, N1

What does good volunteer management look like and how do you put this into practice? Good practice in volunteer management is key to unlocking the potential of volunteering in your organisation. Based on NCVO’s UK wide quality standard, Investing in Volunteers, this course provides an introduction to the key principles of good practice in volunteer management and how to apply them to your organisation.

Date 1 December 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London

Meet your fundraising goals more effectively, and more sustainably. NCVO’s Certificate in Sustainable Funding Strategies course, accredited by the Open College Network, supports individuals to take a fresh look at how they can build a secure future for their organisations.

Dates 4–5 December 2017 and 26 January 2018
Location NCVO Conference Suite, London

Read more: Certificate in Sustainable Funding Strategies

How do you ensure that your mentoring or befriending service is developed in line with good practice? Based on our Approved Provider Standard (APS), NCVO's specialist quality standard for mentoring or befriending projects, this course will give you practical guidance on how to set up and manage a safe and effective mentoring/peer mentoring or befriending programme.

This course, part A, will link to requirements 1-5. The follow on course, part B, will focus on requirements 6-10.

Date 6 December 2017
Time 10.00 - 16.00
Location LGBT Foundation, Manchester

How do you ensure that your mentoring or befriending service is developed in line with good practice? Based on our Approved Provider Standard (APS), NCVO's specialist quality standard for mentoring or befriending projects, this course will give you practical guidance on how to set up and manage a safe and effective mentoring/peer mentoring or befriending programme.

This course, part B, will link to requirements 6-10. It is a follow on from Part A which will focus on requirements 1-5.

Date 7 December 2017
Time 10.00 - 16.00
Location LGBT Foundation, Manchester

This course will provide you with increased confidence and greater ability to review and assess your organisation's financial health. We will look at basic financial tools to help you to monitor resources, make better decisions for your organisation and communicate with financial professionals including your treasurer, finance officer or accountant. 

Date 8 December 2017
Time 09:30 - 16:30
Location NCVO Conference Suite, London N1

If you are interested in what makes a good working relationship between trustees and staff then NCVO's trustee training course is ideal for you.

Date 8 December 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London N1

This two day practical project management course will give you the principles and practical tools to manage your project more efficiently and successfully.

Date 13 and 14 December 2017
Time 09.30 - 16.30
Location NCVO Conference Suite, London

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