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Approved Provider Standard (APS)

Approved Provider Standard (APS)

The Approved Provider Standard is a national quality mark designed specifically for mentoring and befriending projects. Achieving the standard demonstrates that the project met the 10 requirements of the standard, and was independently assessed by experts in good practice in mentoring and befriending.

While NCVO is no longer accepting applications for organisations to achieve this quality standard, we encourage those organisations which have already achieved it to continue using the badge for as long as their award is valid. 

Projects with the Approved Provider Standard 

The following projects currently hold the Approved Provider Standard in Mentoring and Befriending:

Organisation: Project

  • Age UK County Durham: Come Eat Together, Durham Intergenerational mentoring project
  • Age UK Lambeth: Befriending Project
  • Age UK Lincoln and South Lincolnshire: Befriending Project
  • Age UK York: Good Neighbours Befriending Service
  • Ashdon Jazz Academy: Youth Action Connect
  • Baca Charity: Volunteer and mentor team
  • Back-Up Trust: Back Up Mentoring
  • Barnardo's: Include Me2, Independent Visitors and Mentoring
  • Befriending Kent Consortium:
    • Swale CVS: New Connections Befriending Service
    • Ashford Volunteer Centre: Befriending Service
    • Kent Coast Volunteering: Good Neighbours Service
    • North West Kent Volunteer Centre: Smiles Befriending Service
  • Berwickshire Housing Association: BeFriend
  • Bournemouth YMCA: TEAM project, The Chatterboxes
  • Bridging the Gap Islington: Bridging the Gap
  • Brighton & Hove Impetus: Brighton & Hove Impetus Neighbourhood Care Scheme
  • British Deaf Association: Deaf Roots and Pride (Devon), Deaf Roots and Pride (Midlands), Deaf Roots and Pride (North East), Deaf Roots and Pride (Scotland), Deaf Roots and Pride (Wales), Deaf Roots and Pride Northern Ireland
  • CAIS Ltd: Cyfle Cymru Peer Mentoring Scheme
  • Change, Grow, Live: Aspire - Peterborough, CGL Spectrum Hertfordshire, CGL STARS Southend, CGL Barking, CGL Birmingham Reach Out Recovery, CGL Brent Outreach and Tier 3, CGL Bromley Drug and Alcohol Service, CGL Camden, CGL Ealing EASY project, CGL Eastbourne, Wealden and Lewes Lifthouse, CGL Greenwich, CGL HMP Belmarsh - Pathways to Recovery, CGL Islington, CGL Lewisham New Direction, CGL NE Prisons Dart Mentoring Service, CGL Newham, CGL Northampton, CGL Renew - Hull, CGL Richmond Integrated Recovery Service, CGL Spectrum, CGL Surrey DIP, CGL West Kent, Gateshead Evolve, Inspire Blackburn with Darwen Integrated Prevention and Recovery Service, Inspire East Lancashire - Burnley, Lambeth Assessment and Referral Service, Leeds DIP and IOM Service, Stockton Recovery service, The Alcohol Service, The Leeds Street Outreach Team, Warrington Prisons - Risley and Thorncross, Wirral Ways to Recovery
  • CHEER Elmbridge: Befriending Service
  • Child Dynamix: Parent Peer Mentor Project
  • Children First Derby: Mentoring Service
  • Chilypep: Barnsley College Peer Mentoring Project
  • Cleft Lip and Palate Association: Parent and Peer Support Service
  • Community Action Bradford and District: Shipley Area Links Befriending Service
  • Community360: C360 Befriending
  • De Montfort University: Employability Mentoring Project
  • Doncaster Mind: Befriending Scheme
  • Dorset Mind: Dorset Mind Befriending
  • Eikon: Mentoring Programme (25-30)
  • ESH Works Ltd: Peer Mentoring Substance Misuse
  • EVE: Eve Mentoring
  • Evergreen Care Trust: Befriending Service
  • Framework Housing Association: Small Steps Big Changes Family Mentor Service South
  • Hornsey School for Girls: Peer Mentoring Programme
  • Hull Churches Home from Hospital Service: Hull Churches Home from Hospital Service
  • Ilkley And District Good Neighbours: Good Neighbours Befriending
  • Imagine Independence: Befriending & Mentoring Project
  • In2Out: In2Out Mentoring & Befriending
  • Junction 42: Through the Gate Mentoring
  • Kent Refugee Action Network: Mentoring and Befriending
  • Le Chéile Mentoring
  • Lincolnshire Action Trust: Volunteer Mentor Project
  • Lovelife Generation: Leadership for Change (Peer Mentoring/leadership)
  • Manchester Carers Forum: Peer Mentoring Service
  • Maundy Relief Trust: MAPS
  • Merseyside Community Rehabilitation Company: Mentoring Service
  • Mind in Brighton and Hove: Crawley and Horsham Peer Mentoring Service
  • MySight York: Home Visiting Service
  • Nacro: Essex Transforming Rehabilitation, Recovery Near You (Wolverhampton)
  • NECA: Recovery and Well-Being Service
  • North Somerset Youth Offending Service: Junction 21 Mentoring Project
  • Opening Doors London: Opening Doors London Befriending Service
  • OSCAR Birmingham Ltd: OSCAR Mentoring Project
  • Our Place Community Hub: Our Place Mentoring Scheme
  • Oxleas NHS Trust: Oxleas Interventions Peer Mentor Services - HMP Isis
  • Paiwand (Afghan Association): Paiwand Mentoring
  • Positively UK: Volunteer Peer Mentoring for People Living with HIV
  • Redeeming our Communities: ROC Family Mentoring
  • Refugees and Mentors: Refugees & Mentors
  • Safer Wales: Mentoring Scheme
  • SHINE Mentoring: Mentoring Programme
  • Shoreditch Trust: Bump Buddies
  • Shoulder to Shoulder Erskine: Shoulder to Shoulder Erskine
  • Single Homeless Project: Fulfiling Lives Islington and Camden
  • Single Homeless Project: Camden Recovery Service
  • South West Community Chaplaincy: Peninsula Initiative
  • SSAFA: Mentoring Service
  • Sunbeams and Sunrays
  • The Island York: Mentoring & Befriending Service
  • The Kings Arms (Petersfield): Mentoring
  • The Volunteer Centre Chesterfield & N.E. Derbyshire: Elderfriends
  • Thurrock Mind: Peer Mentoring
  • Turning Point Soho: Turning point Tri Borough Peer Mentoring Programme
  • University of Sheffield: US in Schools - Mentoring
  • Urban Synergy: Mentoring Service
  • Voluntary Centre Greenwich: Supported Volunteering Project
  • Wandsworth Community Chaplaincy Trust: Change for Good
  • XLP: XL-Mentoring Project

10 requirements of the Approved Provider Standard (APS)

APS covers 10 requirements across four key areas supporting safe and effective practice in mentoring and befriending.

The four key areas of APS

Management and operation

  • Does the project have clear aims?
  • Is there an appropriate level of resources?
  • Is there a commitment to safety of staff, service users, mentors and befrienders?

Service users

  • Is there a clear process for the identification and referral of service users?
  • Are the needs of the service users assessed in determining how mentoring and befriending can help?

Mentors and befrienders

  • Is the recruitment and selection process for potential mentors and befrienders safe and effective?
  • Do mentors and befrienders receive appropriate induction and training to provide effective support to service users?
  • Is support provided to mentors and befrienders to help them develop their role?

The mentoring and befriending relationship

  • Is there a clear and consistent place for matching service users with mentors and befrienders?
  • Are the mentoring and befriending relationships regularly monitored to ensure progress is being made and outcomes are achieved?
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