Volunteering Information Sheets: Problem solving
While the involvement of volunteers is by and large a positive experience for everyone involved, sometimes things can go wrong.
This Information Sheet explains why it's good practice to have a problem solving procedure in place, to deal with issues and complaints raised either by or about volunteers.
It covers the following areas.
- Why have a problem solving procedure?
- Good practice
- What to do if a volunteer makes a complaint
- What to do if someone complains about a volunteer
- Conducting a 'volunteer exit' meeting
- Some general points to remember
In the case of small groups and organisations, it's probably unnecessary to put in place a detailed problem solving procedure. However, issues can still arise so it's useful to have a clear way of dealing with them.
|Price (each)||£ 0.00|