B5: Sharing power: Involving people who use services in their design and delivery

NCVO icons publicservices

This session is now fully booked

There is a growing consensus across the public and social sectors that people who use services and carers should have greater involvement in how they are designed and delivered. We have seen this reflected in both legislation and government policy, such as the Care Act 2014 and the Civil Society Strategy.

Coproduction, where people who use services work in equal partnership with professionals to achieve shared goals, can be an empowering experience for people who have often been locked out of decisions that affect their lives. It can also help us to ensure that services effectively build on people’s strengths to meet both needs and aspirations.

In this session we will explore practical experiences of supporting service user involvement in practice, and seek to answer the following questions:

  • What is coproduction and why it is important for organisations delivering services?
  • How do we know when we are doing it well?
  • What can charities do to improve their practice?
  • What strategies can we use to overcome barriers to involving people with lived experience and expertise?
  • How can we develop cultures that are risk aware rather than risk averse?

This session will be of interest to delegates involved in public service delivery, but the lessons learnt can apply to any type of service provision.


Rebecca Young, Policy Officer, NCVO


  • Jim Fielder, Programme Lead, Terrence Higgins Trust
  • Kate Pieroudis, Coproduction Development Manager, Social Care Institute for Excellence
  • Laura Able, Steering Group member, SCIE coproduction network
  • Matt Hardwick, Strategic Risk Consultant, Zurich

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