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Charities Evaluation

  • About NCVO Charities Evaluation Services

    NCVO Charities Evaluation Services is a leading evaluation consultancy for the voluntary sector. Over the last 25 years we have worked with tens of thousands of voluntary organisations and their funders and commissioners.

    Charities Evaluation Services was set up in 1990 to help the UK voluntary sector become more effective. Following the successful merger of Charities Evaluation Services and NCVO, NCVO Charities Evaluation Services (NCVO CES) was formed in November 2014. Our team of consultants works closely with around 20 associates. Many of our staff and associates have been with us for over ten years.

    Alongside our training and consultancy services, we have a range of practical, step-by-step guides to evaluation and impact assessment. Charities Evaluation Services’ guides published before our merger with NCVOare also available online. Prior to the merger we also produced PQASSO, the best-used voluntary sector quality assurance system; this is now managed by NCVO’s PQASSO team.

    How we work

    We have a deep understanding of best practice in evaluation and impact assessment but have all worked in front-line charities ourselves. As a result, our approach is robust yet pragmatic and flexible. We aim to get high-quality evaluation data in a user-friendly way, without overburdening our clients.

    Our approach is based on partnership. Working together to agree what is to be evaluated, and how, improves the evaluation.

    We believe that evaluation and impact assessment should be useful. We work closely with clients to ensure we get the information they need for accountability and developing their work.

  • Developing your theory of change

    A theory of change can help you plan new work, communicate the purpose of what you do to trustees, funders, donors and users, and decide what information to collect for evaluation. On this course you will learn about what theory of change is and how you can develop one to suit your organisation’s needs. Working with others, you’ll start building your own theory of change for a project, programme or your organisation. The course will also explore how theory of change can be used to develop your evaluation plans.

    Date 6 March 2018
    Time 09.45 - 16.30
    Location NCVO Conference Suite, London N1
  • Developing your theory of change

    A theory of change can help you plan new work, communicate the purpose of what you do to trustees, funders, donors and users, and decide what information to collect for evaluation. On this course you will learn about what theory of change is and how you can develop one to suit your organisation’s needs. Working with others, you’ll start building your own theory of change for a project, programme or your organisation. The course will also explore how theory of change can be used to develop your evaluation plans.

    Date 24 April 2018
    Time 09.45 - 16.30
    Location NCVO Conference Suite, London N1
  • Developing your theory of change

    A theory of change can help you plan new work, communicate the purpose of what you do to trustees, funders, donors and users, and decide what information to collect for evaluation. On this course you will learn about what theory of change is and how you can develop one to suit your organisation’s needs. Working with others, you’ll start building your own theory of change for a project, programme or your organisation. The course will also explore how theory of change can be used to develop your evaluation plans.

    Date 31 May 2018
    Time 09.45 - 16.30
    Location NCVO Conference Suite, London N1
  • Developing your theory of change

    A theory of change can help you plan new work, communicate the purpose of what you do to trustees, funders, donors and users, and decide what information to collect for evaluation. On this course you will learn about what theory of change is and how you can develop one to suit your organisation’s needs. Working with others, you’ll start building your own theory of change for a project, programme or your organisation. The course will also explore how theory of change can be used to develop your evaluation plans.

    Date 26 July 2018
    Time 09.45 - 16.30
    Location NCVO Conference Suite, London N1
  • Developing your theory of change

    A theory of change can help you plan new work, communicate the purpose of what you do to trustees, funders, donors and users, and decide what information to collect for evaluation. On this course you will learn about what theory of change is and how you can develop one to suit your organisation’s needs. Working with others, you’ll start building your own theory of change for a project, programme or your organisation. The course will also explore how theory of change can be used to develop your evaluation plans.

    Date 11 September 2018
    Time 09.45 - 16.30
    Location NCVO Conference Suite, London N1
  • Developing your theory of change

    A theory of change can help you plan new work, communicate the purpose of what you do to trustees, funders, donors and users, and decide what information to collect for evaluation. On this course you will learn about what theory of change is and how you can develop one to suit your organisation’s needs. Working with others, you’ll start building your own theory of change for a project, programme or your organisation. The course will also explore how theory of change can be used to develop your evaluation plans.

    Date 25 October 2018
    Time 09.45 - 16.30
    Location NCVO Conference Suite, London N1
  • Developing your theory of change

    A theory of change can help you plan new work, communicate the purpose of what you do to trustees, funders, donors and users, and decide what information to collect for evaluation. On this course you will learn about what theory of change is and how you can develop one to suit your organisation’s needs. Working with others, you’ll start building your own theory of change for a project, programme or your organisation. The course will also explore how theory of change can be used to develop your evaluation plans.

    Date 11 December 2018
    Time 09.45 - 16.30
    Location NCVO Conference Suite, London N1
  • Funders, commissioners and investors

    Planning and reviewing your impact

    We can support you to build your own impact-focused funding approach. Our consultancy will help you identify the intended outcomes of your funding, commissioning or investments. We’ll support you in using models such as theory of change, so you can plan funding programmes, develop monitoring and evaluation systems, communicate the difference you want to make and attract applications that better meet your priorities. As well as our consultancy, we offer a training course specifically for funders, commissioners and investors.

    Understanding which types of project work best to achieve change helps with making effective, evidence-based funding decisions. We can independently evaluate the impact of your funding programmes to help you target your funding most effectively.

    Fill in our enquiry formto tell us about the support you need.

    Supporting organisations you fund

    Building evaluation skills among your funded organisations can help you gather meaningful information on the difference your money makes. We work with funders who would like to provide impact measurement training programmes and consultancy to organisations they commission or grant fund.

    Collecting information in a proportionate way can help you strengthen your relationships with funded organisations. We can review your reporting forms and train your funding officers to support projects effectively.

    Fill in our enquiry formto tell us about the support you need.

    Free information

    We provide guidance describing good practice in monitoring and evaluation by funders and commissioners, and which evaluation approach to adopt.

    Who we’ve worked with

  • How to assess the outcomes of funded work

    Does your money make a difference?

    This course is designed for trusts, foundations and commissioners who provide funding to organisations and want to become better at assessing the outcomes and impact of the projects they fund. The course will enable you to put in place an outcomes and impact-focused system to demonstrate the effectiveness of your funding.

    Date 23 March 2018
    Time 9.45 - 16.30
    Location NCVO Conference Suite, London N1
  • How to assess the outcomes of funded work

    Does your money make a difference?

    This course is designed for trusts, foundations and commissioners who provide funding to organisations and want to become better at assessing the outcomes and impact of the projects they fund. The course will enable you to put in place an outcomes and impact-focused system to demonstrate the effectiveness of your funding.

    Date 27 November 2018
    Time 9.45 - 16.30
    Location NCVO Conference Suite, London N1
  • Independent Evaluations

    Commissioning an independent evaluation from NCVO Charities Evaluation Services can provide robust evidence of your impact for your funders, beneficiaries and other stakeholders. We will explore what you do that is working effectively, and where you can improve in order to achieve more.

    We undertake a range of types of evaluation, including process and outcome evaluations; we can help you find out what works, how it works, for whom, and in what circumstances.

    We work with organisations to understand who their evaluation audiences are and how they will use the findings, so we can produce an evaluation that meets everyone’s needs. We make practical recommendations, working with organisations to develop these as appropriate.

    Our consultants are experienced researchers who have all previously worked in the voluntary sector. We will engage sensitively with staff members and beneficiaries involved in the evaluation.

    Fill in our enquiry formto tell us about the evaluation you need.

    Who we’ve worked with

    Read examples of our previous evaluations

  • NCVO Charities Evaluation Services

    Sally Cupitt, Head of NCVO Charities Evaluation Services

    sally cupittSally leads NCVO Charities Evaluation Services and is responsible for larger impact evaluations, including those for the Campaign to End Loneliness and the Alzheimer’s Society. She has a particular interest in participatory approaches to evaluation, and her background in frontline social and community work gives her particular expertise in organisations that work with vulnerable people.

    Sally has trained and supported hundreds of organisations to develop their theories of change and self-evaluation processes, and written a number of well-read self-evaluation guides. She has carried out external evaluations for a very wide range of voluntary sector organisations and their funders. Sally has been with Charities Evaluation Services for 17 years.

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    • Call 020 7520 3188
    • Follow Sally on Twitter
    • Read Sally’s blog

    Shehnaaz Latif, Lead Consultant, NCVO Charities Evaluation Services

    shehnaaz latifShehnaaz has strategic overview of training and currently leads on capacity building self-evaluation work for the Alzheimer’s Society. She oversees training contracts for Comic Relief (UK) and Macmillan Cancer Care. Shehnaaz has provided training and support to hundreds of organisations to develop their theories of change, outcomes monitoring frameworks, and self-evaluation processes. Shehnaaz carries out external evaluations, and self-evaluation capacity building, for voluntary sector organisations and their funders. She has particular interest and expertise in working with funders and volunteer-led organisations. She is an advocate of creative, flexible and pragmatic approaches to evaluation. Shehnaaz has been with Charities Evaluation Services for 12 years.

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    • Call 020 7520 3189
    • Follow Shehnaaz on Twitter

    Alex Farrow, Lead consultant, NCVO Charities Evaluation Services

    alex farrowAlex leads on supporting voluntary organisations to strengthen their strategy and evaluate their impact. Alex takes an organisational development approach to working on social change and has worked with a range of organisations at different points in their development: with the DfID-CSO Youth Working Group to better lobby DfID, with UNICEF Armenia to determine their theory of change, and with UNICEF Kazakhstan in developing a national youth strategy.

    Alex is particularly interested in charity governance and strategy, having supported The Diana Award to set their new five-year plan, and is currently a trustee of GirlGuiding UK. Alex is passionate about civil society, human rights and international development. He is an expert in youth participation and is a member of the CIVICUS Youth Action Team.

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    • Call 020 7520 2434
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    Harriet Pearce Willis, Senior Consultant, NCVO Charities Evaluation Services

    harriet pearce willisHarriet’s clients include BBC Children in Need and the Alzheimer’s Society. She has particular expertise in health, social care, children and young people’s services, and disability-related issues. Harriet completed a two year programme evaluation for the Safe Network, the national safeguarding unit for the voluntary sector, managed by the NSPCC and Children England. Harriet joined Charities Evaluation Services in 2013.

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    • Call 020 7520 3191

    Amira Chilvers, Consultant, NCVO Charities Evaluation Services

    amira chilversAmira delivers training and works on projects supporting organisations to build their evaluation capacity. She also carries out external evaluations. Since joining NCVO Charities Evaluation Services in 2016 her clients have included the Royal National Institute of Blind People (RNIB) and the Religious Education Council of England and Wales. Prior to joining NCVO, Amira worked for the Church of England Education Office where she developed the theory of change and business plan for the Church of England Foundation for Educational Leadership. Amira has extensive experience in education, having been a secondary school teacher for three years and worked in a range of educational charities, and brings this expertise to her evaluation work.

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    • Call 020 7520 3157
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    Sarah Menzies, Consultant, NCVO Charities Evaluation Services

    sarah menziesSarah runs training, external evaluation and capacity building for Charities Evaluation Services. She specialises in supporting voluntary organisations to build their capacity in evaluation and research.

    Prior to working with Charities Evaluation Services, she worked for a refugee and migrant charity, and ran an accredited research programme in which 65 organisations graduated. She also acted as a consultant supporting groups to set up evaluation frameworks to a further 100 groups. Prior to this, she held a research and community development role at Strathclyde University in Glasgow, supporting a network of voluntary organisations across Scotland through a community development approach with their research and evaluation requirements.

    She is a mixed methods researcher but has expertise on action research, empowering/inclusive research and working with marginalised communities. She has extensive experience of grant and lottery fundraising and supporting voluntary organisations to meet funders’ reporting requirements.

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    Sam Stone, Consultant, NCVO Charities Evaluation Services

    samantha stoneSam conducts external evaluations, delivers training and supports organisations to build their evaluation capacity. Her particular expertise is in mental health, children and young people, and volunteering. Sam was previously the monitoring and evaluation lead for The Children’s Society where she led the national evaluation of a diverse range of children and young people services. She has over five years’ experience as an in-house evaluator, supporting organisations to develop their evaluation strategy and embed self-evaluation processes including the development of theory of change, monitoring and evaluation frameworks, and outcome measurement tools. Sam was also a mental health practitioner for three years and brings this experience to her evaluation work.

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    Faruk Barabhuiya, Assistant Consultant, NCVO Charities Evaluation Services

    faruk barabhuiyaFaruk works on external evaluations and handles consultancy administration. He has a particular interest in creative and participatory research methods. In addition to supporting organisations to conduct effective monitoring and self-evaluation, he has grant management and information management experience. Faruk has worked extensively in the charity sector, mainly in grant-giving organisations, including Youth Music and the Commonwealth Scholarship Commission.

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    Maria Jadersten, Administration and Training Assistant, Charities Evaluation Services

    maria jaderstenMaria provides a range of financial, administrative and training management support to the team. She also provides a range of support for all the open training and in-house training contracts, such as BBC Children in Need and MacMillan Cancer Support, and leads on the Trust for London training and support contract. She formerly worked for British Association for Adoption and Fostering (BAAF) and CoramBAAF for eleven years. Maria joined NCVO Charities Evaluation Services in 2016.

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    • Call 020 7520 3193

    Associates

    Alongside our staff team, NCVO Charities Evaluation Services works with a small group of trusted associates. These skilled evaluation professionals help us expand our capacity and meet the need for our services. We have worked with most of them for many years, and a number are former staff.

    Jean Ellis, Associate Consultant, NCVO Charities Evaluation Services

    Jean has played a key role in developing PQASSO, NCVO’s leading UK quality mark for the third sector, as well as other bespoke quality systems. She has led numerous programmatic evaluations in the UK and internationally, most recently an impact evaluation for the Church Urban Fund. Jean is the author of several seminal publications on evaluation and performance improvement. She has worked with Charities Evaluation Services for twenty years as a senior consultant.

    Georgina Anstey, Associate Consultant, NCVO Charities Evaluation Services

    Georgie supports organisations to increase their capacity in impact and outcomes planning, evaluation, and reporting. She also conducts external evaluations. Georgie sits on the Inspiring Impact programme board and managed the collaborative development of the Code of Good Impact Practice for the sector. Before this, she worked on a programme to develop innovative tools to demonstrate the impact of voluntary sector support organisations. Georgie has been at NCVO for eight years and joined Charities Evaluation Services following the merger of the two organisations in 2014.

    Milla Gregor, Associate Consultant, NCVO Charities Evaluation Services

    Over ten years Milla has worked for funders and charities that include Camden Council, Z2K, the National Housing Foundation and The Baring Foundation. She has a particular interest in the smart use of research, statistics and database systems. Milla specialises in outcomes evaluation and theory of change development. She supports people through the human side of organisational changes. Milla has experience as a mediator and trainer in relationship skills and a diploma in group facilitation, counselling skills and conflict resolution. She has studied research through many lenses including anthropology (Cambridge), health policy (LSE/LSHTM) and research methods (Open University).

    Diana Parkinson, Associate Consultant, NCVO Charities Evaluation Services

    Diana has particular expertise in working with organisations in the criminal justice, homelessness and women’s sectors. Her clients include One25, the Motor Neurone Disease Association and Volunteering Matters. She has an MSc in professional practice in research methods and is chair of the board of trustees for the charity, Birth Companions. Diana has been an associate consultant with Charities Evaluation Services since 2002.

    Avan Wadia, Associate Consultant, NCVO Charities Evaluation Services

    Avan’s recent work includes supporting the Motor Neurone Disease Association to implement an outcomes framework. She also carried out an evaluation for Swindon Therapy Centre. Avan has provided support to grantees of Children in Need and Lloyds TSB Foundation. She is an experienced evaluator and trainer and has been an associate consultant with Charities Evaluation Service since 2005.

  • NCVO Charities Evaluation Services

    NCVO Charities Evaluation Services helps voluntary organisations, volunteering programmes and their funders with practical impact measurement and evaluation. We provide consultancy, training and information to put you in a much better position to improve your work, raise your profile and achieve more for your cause. Our expertise comes from over 25 years of working with the voluntary sector.

    Training

    Our popular, interactive outcome and impact training courses are led by experts. You’ll complete practical evaluation planning work that you can apply immediately.

    Find out more about our training.

    Theory of change and impact planning

    We support organisations to identify the difference they want to make, using a theory of change or other suitable approaches. This type of impact planning can help you focus your organisation’s strategy, plan how to use your resources efficiently, and communicate the value of what you do – as well as forming the basis for your evaluation.

    Find out more about our consultancy.

    Support to measure your impact

    Our consultancy can help you build an outcome and impact measurement approach and skills that will last. We can help you collect information, use it to improve your work, and communicate the difference you’re making to help secure funding. Our aim is that you can do your own evaluation once our support has finished.

    Find out more about our consultancy.

    Independent evaluations

    We can provide an objective assessment of your work for organisational learning, programme development, or to enable you to report to your funders. We have independently evaluated over three hundred voluntary sector programmes, services and campaigns.

    Find out more about our independent evaluations.

    Funders, commissioners and investors

    We support funders to plan and review their impact so they can develop funding programmes and make more effective and targeted funding decisions. We can also provide impact training programmes or consultancy for your funded organisations, so you receive better data on the difference your money makes.

    Find out more about our support for funders.

    Free information

    NCVO Knowhow Nonprofit is home to our free information to help you plan evaluation, develop a theory of change, collect outcomes and impact data, and more.

    Resources to help you improve the way you measure impact are also available from Inspiring Impact – a UK-wide, ten-year collaboration (between NCVO Charities Evaluation Services and others), which aims to improve impact measurement in the non-profit sector.

    Practical Monitoring and Evaluation, our popular and comprehensive guide to monitoring and evaluation in the voluntary sector, is available to buy.

    Who we've worked with

    See what impact and evaluation projects we've worked on, and what our clients say.

    Contact us

    Find out how we can help. This email address is being protected from spambots. You need JavaScript enabled to view it., call us on 020 7520 3193, or fill in our enquiry form to tell us about the support you need.

  • Outcome and impact measurement - one day

    This course will give you a comprehensive and practical grounding in monitoring and evaluation. You will learn how to define and measure outcomes and also begin to develop your own monitoring and evaluation framework, which you can start using straight away.

    Date 2 March 2018
    Time 09.45 - 16.30
    Location NCVO Conference Suite, London N1
  • Outcome and impact measurement - one day

    This course will give you a comprehensive and practical grounding in monitoring and evaluation. You will learn how to define and measure outcomes and also begin to develop your own monitoring and evaluation framework, which you can start using straight away.

    Date 12 April 2018
    Time 09.45 - 16.30
    Location NCVO Conference Suite, London N1
  • Outcome and impact measurement - one day

    This course will give you a comprehensive and practical grounding in monitoring and evaluation. You will learn how to define and measure outcomes and also begin to develop your own monitoring and evaluation framework, which you can start using straight away.

    Date 22 May 2018
    Time 09.45 - 16.30
    Location NCVO Conference Suite, London N1
  • Outcome and impact measurement - one day

    This course will give you a comprehensive and practical grounding in monitoring and evaluation. You will learn how to define and measure outcomes and also begin to develop your own monitoring and evaluation framework, which you can start using straight away.

    Date 12 June 2018
    Time 09.45 - 16.30
    Location NCVO Conference Suite, London N1
  • Outcome and impact measurement - one day

    This course will give you a comprehensive and practical grounding in monitoring and evaluation. You will learn how to define and measure outcomes and also begin to develop your own monitoring and evaluation framework, which you can start using straight away.

    Date 4 September 2018
    Time 09.45 - 16.30
    Location NCVO Conference Suite, London N1
  • Outcome and impact measurement - one day

    This course will give you a comprehensive and practical grounding in monitoring and evaluation. You will learn how to define and measure outcomes and also begin to develop your own monitoring and evaluation framework, which you can start using straight away.

    Date 12 October 2018
    Time 09.45 - 16.30
    Location NCVO Conference Suite, London N1
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